Hi Lynn

I had her print out the conversation and went to their house with my daughters, to show the parents.
So far I like it...
At first his mother was very defensive and she called the father and son to come out. Once he read it and we talked more - he finally made his son apologize and then we all parted peacefully.
Mom's are almost always more defensive

I think what you did was perfect. In a society that's gotten use to depersonalizing & saying whatever they want on line it's good for him to learn there are ramifications to how you talk to people.

I know it had to be uncomfortable but you handled it perfect...go straight to the source...

Kuddos

LK