From the saddle that i sent back 3 WEEKS ago. I haven't yet got my money back. I complained about this to my brother, who is EXTREMELY strict about money-related stuff. He said he will call them and they will **** start paying me when he is either polite enough or ***** unpleasant We always make him do our angry-phonecalls, he has a talent of making the people on the other end sorry for ever being born