I'm still planning on showing up in my delapidaded old chair tomorrow and demanding to see the highest manager there. I plan to show them the condition my chair is in, in graphic detail. Also, I want to tell them that it is mostly the fault of their company and all the screw-ups they've made in the last 4 yrs, total. What's going to make them open their eyes wide is the fact that I'm going to demand a chair just like the one they've said they've ordered for me and I want it in three days! They can fix their errors and their apathy on their own damn time!

I want to do this! I need to do this! My self-doubt creeps in and I wonder if I'll be able to stand my ground. Then I'm afraid I won't be able to control my temper. Maybe I won't even have the guts to load my chair, get in the van and get over to their place of business.

This is so totally out of control and so entirely ridiculous!! It's unbelievable, is what it is!