I work as a live in volunteer. The three of us volunteers each put in almost as much time each week as I do at my paid full time position. The job was enjoyable until our director left. Now the clinical director is the one who is supervising us. I brought up with my individual supervisor that I did not appreciate it when the participants in the program would yell for us to get us to come to where they were. There had always been a no yelling rule and a rule that the participants were supposed to come find us when they needed us instead of yelling through the facility. There are a couple of reasons for this 1. it can be triggering for other residents when people yell. 2. it is triggering for me when someone yells for/at me 3. we assume it is an emergency if someone is yelling 4. we don't yell for the residents when we need to talk to them or have them do something. 5. common courtesy. When the issue was brought up in our group meeting tonight it was brushed off. It has been going on for a while and I feel that the staff as they are limited in number right now, just don't want to deal with doing anything that might upset the participants. However, I feel that the program would be better served if they were to enforce these common courtesies in that part of the program is teaching interpersonal skills. I believe teaching people to yell for each other through a building is not the type of skills we should be teaching. If they had a reason that they felt that allowing the residents to yell at us was a better policy I would be happy to hear it. However, that is not what they presented. Instead they just ignored the problem. It does not help that when I tried to have individual supervision with the person who is overseeing us now it did not work out as she tried to turn it into therapy sessions. She has not seem to be able to move on past me saying that I did not like her doing that and that was not what supervision was for. She seems to continue to hold a grudge which I believe is clouding her view of the issue. So before I just assumed that she was ignoring my concerns, now I know she is ignoring my concerns. Glad I didn't bring up how I felt like we weren't being supported. Thank you for listening. I am feeling a little better now.