Many thanks for all of your supportive responses....I love Artists quote about the God in you reaching out to the God in others....When I was fresh out of college, I worked for the HIlton Hotel chain in guest services and one of the most valuable life lessons I learned in my training there was that no matter how hostile the guest....YOU DO NOT LOWER YOURSELF TO THEIR LEVEL. It's so satisfying to baffle people who seek to incite you....You show that you're not weak willed enough to "join" them...(which is usually exactly what they're expecting)...Instead, your power comes from remaining the rational/calm one in the situation....It really works!