My Support Forums - View Single Post

(JD) · Sep 14, 2009, 03:13 AM

I don't want anyone who needs support to not go into a room and ask for it. The very situation is why it's been discussed a few times here: People who are in need of support CAN'T seem to handle having several conversations going on at once. (This is even evidenced in the weekly Q & A chat.)

Many that I have helped can't even manage what it takes to go with me to a private chat room. Trying to explain how to use the private chat window ONLY in the support room can be equally as difficult for them. Believe it or not. ( I guess everyone needs to go into the chat rooms and learn how to use this option ahead of time???) Think about others PMing them, and them trying to go from window to window or to find who sent what to them, etc, if they even find the private window!

I think some of us have come up with good possible "solutions" in the past, trying to just help ease any possible situation with someone who can't manage much more than clicking on the support room link.

Sometimes when someone is needing that level of support the only real support is to urge them to call their doctor. Even that takes clarity of chat, though. We aren't being arrogant or bossy or possessive (as anyone who helps in chat and has been in such above situations knows) but trying to help alleviate angst on all sides.

None of us that I know will withdraw our support in chat if we're already there. However, for me, I know "how many" are in the room makes a difference as to whether I even enter that room in the first place.