This isn't related to PsychCentral, but I hope it's okay to ask for help here. I have a program called CuteFTP, which is a file transfer program. I find that the program freezes when the splash screen appears (Wiktionary.org defines it better than I: "An initial screen displayed by interactive software, usually containing a logo, version information, author credits and/or a copyright notice."), and then I have to alt + control + delete to shut down the processes related to the program (the program does not show up in the Applications tab listing).

I emailed the company, GlobalSCAPE (http://www.globalscape.com/), and they sent a message telling me to try uninstalling and then reinstalling, but to choose "Custom" for the type of install, disabling the PGP option, which I did, but it didn't work. I sent them an email telling them so, but I haven't heard in two days (I wasn't too peeved about Sunday, but now it's going on Tuesday, so yeah, I'm angry...been working on this problem for several days now). That's why I'm trying here (and maybe elsewhere).

I really like CuteFTP, so I hope I can get it working, but if I have to, I'm going to try to get my money back ($60) and get a different one. If anyone has any suggestions to get it fixed, I'd really appreciate it. Thank you.