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I'm a certified computer tech so I'm gonna take a stab at this.
If you have an anti-virus on your computer (and I hope you do!) it is always wise to disable it when installing a new piece of software. It sometimes tends to block new installations. Also, after the installation is done, turn it back on and it will ask you about creating new configurations for the new software. You can wing-it from there.
I used to build websites and always used SmartFTP. It's free and when the trial period was over, I'd simply uninstall it and reinstall it. But you can try the above and see if it works for you. The reason you are not getting past the splash screen and it is not showing up on the Task Manager when you CTRL+ALT+DEL is because the program actually has not even made it into the memory yet before it is locking up your processor. Try disabling the anti-virus and see if it helps. OH. Uninstalll it first and reboot to clean out the memory and start over. Always reboot after an uninstall.
If you choose to try SmartFTP: it uses two window-like panes. Resist the urge to drag and drop. Always use the two little arrows between the panes. If you drag and drop, the file transfers will be incomplete.
Good luck!
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 Vickie
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