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If you open Control Panel, you will see an icon called System. If you double click on that, you will see a tab called Hardware. If you click on that, you will see a button called Device Manager. At the bottom of the list, you will see Universal Serial Bus controllers(USB controllers). If you expand those, you will see USB root hubs.
All hardware descriptions are loaded at boot up. When you install the application you are installing, depending upon the quality of the programmers who created the program (believe me there are some really questionable ones out there, my apologies to the guys at Best Buy) they will look at a string of code and decide it is suspicious and quarantine it. It might be a perfectly innocent program that you like. Or in this case, it might be your USB ports! That's really something......it was Microsoft. Anyway, here's a good rule of thumb. Anytime you install new software, disable all antivirus, all applications that are running in the background of any sort (MSN, email, anything). They might get zapped. Only install stuff that is tried and true. Also, anytime you remove something, reboot before reinstalling it. That cleans out the memory of any traces of the old installation.
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 Vickie
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