turquoisesea i hear you. I think you should make your escape!! I get that some things need to be handled on a more professional level but i know if any of the ppl i work with come late to an appt although i get irritated if they're apologetic i do become a lot more sympathetic and give them the benefit of the doubt. Afterall we're human and we all make mistakes once in awhile! There is a difference between perpertual late attenders and those that make a mistake...and it is stark! She should treat you with some respect, you aren't just a $$££ sign!