Hi Carmen,

I'm sorry you are having the problem that you are having, and I'm sorry I have no ideas to help you.
But, I do think it is bad, that people laugh at you, when you go to them for help. I am not laughing! ! And I truly hope you find the answers to your problem. I'm sure there will be an explaination that you will find soon.
I am just here to support you! Please know that, as well as are others.
Sincerely,

SongBird