Quote:
Originally Posted by AndrewNZ
Hi
I work in an ISP call center in an email team which means we email customers mainly , but sometimes we need to call customers , after receiving to many agressive / angry customers calling up , it really makes me nervous / worried to call customers. How can I deal with this?
Any advise anyone?
Thanks
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Andrew,
Don't take it personal!!! Have empathy for the angry customer. Do you know what empathy is? It's simply understanding, and thats it. Think of a judge-a judge has the greatest of empathy skills. This doesn't mean being a pushover or an asshole; keep it simple and don't take it personal