UPDATE:

Corp Legal Department just called me back and I was informed that it was not their department since no actual injury was done to the customer. I have to call the Regional Department for my area on Monday and they will take a report then investigate it... out come will be pending.

Strangely enough the number Corp gave me to call was the first number I called today and no one answered, just an automative voice telling me what button to push and yet no option was ever given for cutomer service or legal.

Any suggestion now?