(((((Fox))))) Ii can understand your frustration. There are so many people out there who really are in pain and need help, and of those there are a subgroup that are in pain and STUCK. There is just something iin where they are right now that won't let them actually use the support they get, even though they so desparately need it. I've been there, and I know that I can really frustrate people until something happens, something goes CLICK in me and I getunstuck.
The problem seems to be that your room gets hijacked by the same person all the time, Am I right? I'm not familiar with the chats (I like to have more planning time on my posts) so bear with me. Can you talk to him/her and say "Hey, my turn!" even if it gets her upset, she really doesn't have the right to monopolize the support. there are a LOT of people out there who need it.
I agree with NuckingFutz that real support is easier found here on the boards. You can reply with more distance and others can make their voices heard more easily. A bit slower, yes, I can imagine it is. But no less real. I mean it. Huggs, Fox. Hope to see you post again!