I know telesales couldn't possibly even relate, but we used to deal with people on the phone and couldn't express our anger with them either. It's very difficult when they're cursing you up and done. Sometimes I'd get the occasional sad person that would sit there and tell me there sad life story and I wouldn't have mean streak to disposition them in the computer, I'd just sit there and listen to them. They seemed grateful to have someone listen.

I think it's cool what you do.