I have to say I agree with you AT &T can really make you angry, but the customer service is excellent on these things. My daughter wasn't able to check her email through college and the agent (in the college town) happily entered in the server info so it worked like a charm. Her palm wouldn't sync up to the machine that collects data and transfers it to the new phone (go figure, four phones in a year because the stupid thing would randomly sync to computers she was driving by but when they wanted to do it, they couldn't) so the rep did it manually for her while she was shopping for covers and what not.