Well the gift wrapping you advised, I already employ it under the name of sugar coating.

The client felt very comfortable with the way I had handled things there and the latest evidence in this regard is that he has reauested my manager to send me again for this year's audit. It was two way learning process and i am glad they have improved the things relating to my observations. So it turned out to be a win-win situation.

Thanks for the advice Gabi. I appreciate the time, effort and attention you paid to my petty little problem. Thank you very much!