Hi crystalrose,

Generally speaking: The Support Room would be the best place to discuss triggering topics, like self-harm and eating disorders or abuse stuff (just as examples). Unless there is a specific hosted chat going on, then it's probably expected certain issues will come up.

The rules of chat are that we do not allow those who are intoxicated or drinking in chat - so no alcohol or being drunk while in chat. We also ask suicidal members to find support offline for immediate needs because PC is pretty anonymous and we cannot necessarily help someone since this is online.

The Social Room is for fun and lighthearted topics. If a topic becomes too serious or triggering, it really ought to move elsewhere.

We ask that members do NOT have a conversation in the Lobby, it should be a place where you get INTO chat but move into a more applicable room in chat to have a conversation.

The 21+ room and the Teen room are pretty self-explanatory.

And any member is free to make their own room (if you don't know how to, please ask!) where you can discuss stuff providing it's not against the Community Guidelines, or the TOS (Terms of Service).

If a member or discussion is triggering, you can put members on "Ignore" in chat - the "ignore" function in Chat is different than the Ignore function on the forums. They don't transfer, so if you've "ignored" someone on the forums, you'll still be able to see their messages in chat. Same goes for the vice versa - Ignoring someone in chat doesn't mean you are ignoring them on the forums.

To Ignore a member, I believe you hover over their username in chat and there should be an option there.

If you're ever not sure about someone breaking the rules or a triggering conversation and you're not sure what to do - you can PM an online moderator or admin. If none of us are online, you can save a copy of the chat (click the floppy disk icon in chat, and then save the open file somewhere you can find it on your computer) and then copy and paste it in a PM to any one of us. We'll take a look and deal with it if something needs to be dealt with.

I hope that answers at least part of your question. I'm not a very eloquent speaker like _sabby_ or DocJohn, but I figured you should get a response sooner rather than later.