Oh God, reading your post is like reading something i wrote myself!!I dont understand why the grouchiest a$#es get telephone jobs. I too have panic attacks just thinking i need to make a call. so your not alone, im trying to get disability for lupus,bp,anxiety... and they(you know, the people on the phone) act as if im calling to ask for a kidney. So sorry it went that way, but dont be too offended- they treat me that way too-and then when i actually get someone polite-well im like "yes ma'am yes ma'am and totally upbeat about the whole thing, good luck with it all...