My $0.02 - email is a terrible form of communicaiton.

A co-worker once asked me, did you not send this to XYZ Company? and I had done so, but I sent it again, and I emailed him back, "I resent this." He called me up, very concerned and apologetic, wanting to know what it was that he'd said that had made me resentful. I said, "no .... re - sent it." Oh.

That and, email has no expression, as a voice has; you have to put it in there for yourself, and somehow it often looks a lot more stern than it was intended. Maybe that's why the good folks at PC Administration have provided all these smiley faces for our use etc