Just a tiny suggestion: My husband's doctor told him to buy a bottle of hydrogen peroxide and in his shower every morning, turn his head to the side and pour it into his ear. Let it bubble a bit and then rinse it out. Same purpose. He wears hearing aids and so his ears produce a great deal of wax because of that. Seems to work for him.

I know your aggravation, Babysteps. Once I went to a hospital for an x-ray. They led me into a teeny-tiny booth and told me to take off all my clothes and put on one of those breezy gowns, and they would come for me. I sat there for ONE HOUR AND FORTY MINUTES. I finally put my clothes back on, stepped out and told them I was leaving. Wow, were they shocked. I was NOT in the mood. My doctor's office called me several hours later and said they had called him and apologized all over the place. I went back two days later and I was in and out in 30 minutes.