That actually sounds like a pretty good explanation. I think those in helping professions have to maintain a profession detachment in order to think objectively and to do their job in a focused way. That doesn't mean we don't care; it just means we are able to keep our wits about us in order to help in the best way we were trained. I have to do this as a teacher. My sister has to do this as a radiation therapist. We have a skill set that we have to be able to work from, and accessing that skills set can become difficult if we are working entirely from emotion.