I don't know all the background on this one, but I have been a patient of horrific psychiatrists - they nearly medicated me to death (true). But on this one, if you have to deal with her, remember she's only just a human being like you. She might talk down to you, but once you get off the phone, have something in place to allow you to either vent of diffuse your feelings - or both!! Is there someone you can have ready to take your call so you can do that? Of course you can come here, but it's not always instant responses - just a thought.