Thanks, farmergirl and griffinp. I think you're both right. I realize what bothers me more is my reaction. It felt so good when she responded each time, and in a more helpful way than Bt did with my phone calls. I mean: Bt always called me back or even answered the phone, but I didn't feel satisfied with her responses to me. When Kt emailed me back, I felt more satisfied, but now that she is not going to, I feel the same way I did when Bt disappointed me. THAT is the underlying problem. I figured it out myself, thanks to posting and your replies too. My disappointment when my needs aren't fully met is the issue, and having high expectations that no one can meet.