Our electric company sent out a flyer with our last bill saying if you think you are going to have trouble paying your high winter bills to call them (we have electric baseboard heat). According to them there are state programs that help with this. I would assume every state has these programs.

I would also try the Salvation Army. They have always been very helpful when folks are in need. Are their any food pantries in the area? They will help. The hardest part is asking for help.

Your friend is lucky to have you.