WOW. I'm sorry you're having to go through all those hoops. We learned, too late, that Humana is one of the worst in the country! (Learned it after they let my dad die.All the doctors and nurses THEN told us.) If it weren't for Government subsidy monies, they would have been out of business eons ago!
Make sure the boss knows the struggles, if they hear it from enough employees (or get concerned about their own health care) they might change it again at open season!
Good wishes!