I've dealt with companies like this in the past, when I lived in another state, so it's not unique to Oregon. And they treated me like crap then too.

When I posted the name of the company before it got deleted so I can't post that....but it's not your health insurance company, it's a 3rd party that contracts with your health insurance to pre-authorize mental health services. Basically, you can't just go get an appointment by yourself, you have to call and go through a process to get authorized before you can get services.

I guess I'm the only one who has to deal with this? It's been this way every time I try to get help, and now when I'm switching insurance due to a job change.

The best I can come up with is a complaint to the Better Business Bureau....but whoop-de-do, they won't do anything.

It just shouldn't be this hard to get help.