because I just spent some time waiting in support chat for someone to come and no one did. All the while I can see there are people on whom I've joined in support before.

Please understand I'm just saying how I FEEL. No judgment intended. I realize people may have had a bad day themselves or just didn't see me (a common thing in my life, it seems) and that it probably wasn't personal. So nobody needs to tell me any of those things. I already know. But if still FEELS bad to be there and not have anybody come.

I'm not sure I'll try that again. I know for a lot of people, it's great to have it there. But for me, being in there alone is too reminiscent of when I was little and needed help but there was no one who could/would see it.