Nice work on the phone call, seems completely normal to say "Maybe it went to your spam". Since that T's email is posted visibly, probably gets LOTS of spam, and only items from senders in the contact list go into the Inbox.

Hopefully the cleaning will feel therapeutic but I seriously have a hard time getting it done.

p.s. now I'm thinking how do you get a therapist to open spam? title like "Anti-Transferen$e MedZ cheep!!"