Thank you Petunia - I hadn't thought of it like that. I only did it because my pastor's wife said I should let them know how bad it felt. So I did it and didn't think through the implications. The complaints manager I spoke to asked if I wanted to make it a formal complaint and I said I didn't know, but I am OK with the fact that she is going to investigate for me.
Thank you so much for the encouragement and for pointing out what I have done. I will put it in my successes for my T.

Caroline