[sigh] I walked into work today at 2pm, and the General Manager told me that he was leaving and I had to do the AM deposit also. Ok, no problem......store was dead quiet. I got started about 3:30pm and I had three drawers to count.
By 4pm we were so packed with guests that I had to stop counting the drawers. I did finally get done with them - at 8:45 pm!!
One of my kitchen guys didn't show up - didn't think he had to work. Finally called me back and started arguing with me on the phone about his schedule. I told him to get his butt into work.
I ended up being in the kitchen making the pizza all by myself till 6pm when he showed up. I had to stay back there as the tickets were lined up like crazy. We ran out of seats twice and had to make people wait. Then one of the employees pushed the panic button by mistake so I had the police at the restaurant with guns drawn thinking we were being robbed.
Then we ran out of breadsticks and small pizzas. None of the kitchen crew knew how to roll out dough plus they were all underage (have to be 18). That of course left me.......with about a dozen orders for breadsticks. Now making the dough and having it proof (rise) takes normally about 2 1/2 hours......I had to rush it thru in about an hour and a half. Guests were mad......I was running from the kitchen out to the floor trying to manage both and calm the guests since they were all upset.
My employees were getting yelled and cussed at by the guests. One of my girls came into the kitchen crying because someone had called her a ******. I had to give her a hug and calm her down. Then I was of course covered in flour and trying to teach one of the girls how to make the dough and run it thru the dough roller.
By the time it calmed down it was 8:30pm. Then I had to sit down with two of my employees and talk to them calmly because they were both so stressed out. They told me all their problems and what was wrong, etc. I calmed them both down and then finally got to finish the morning deposit.
It was of course, time to do the PM deposit.......so I had to get the money out of the ice cream machine, the bill changer machine, and count both of those. I pulled one of the drawers and counted that. That left me with 3 drawers left.
Oh yes, I was also told to call in a produce order for the morning, which I did about midnight. In between all the chaos, the POS system crashed about 5 times, I was talking to the corporate help desk and making pizzas and dough.
I got all the employees out by 11:15pm - after making sure that everything was being done and staying on top of them. Then I had to count all 3 drawers, make my deposit and enter all the stuff in the computer.
Also we ran out of food for the salad bar - no one from morning had prepped anything so I had to have one of my girls do that quickly too.
I got everything wrapped up around 1am.......and I get to see my T at 8am. Then at 5pm, I am going back into work (Wed. & Thurs are my days off) to teach the one girl with me tonight how to do more stuff in the kitchen. No one before me had taught her how to do the dough and the breadsticks or make the garlic butter mix. On my day off, no less.
It was hard for me to remember all this stuff in the kitchen - it had been awhile, but I did it.
Does anyone wonder now why I am completely exhausted and stressed out?
Sorry.........[sigh] I did try to call the other manager, but he never returned my call.
I have no life at all.
Mary Alice