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Sep 26, 2010, 04:31 PM
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Member Since: Sep 2006
Location: Maryland
Posts: 27,289
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From: Switch: How to Change Things When Change is Hard, by Chip Heath and Dan Heath
http://www.amazon.com/Switch-Change-.../dp/0385528752
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"Never give a sword to a man who can't dance." ~Confucius
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