Kathy, I think you are jumping to a conclusion here. My guess is that other people remained silent because they were afraid -- not because they thought it was "funny".

Quote:

I'm angry at the woman for her hateful rudeness. I HOPE we cross paths one day. If we do, what do you think I should say and/or do to teach her the basics of humanity?

Maybe you could have as much composure as your son and the clerk did, and realize that this woman is probably stressed by something in her life beyond her capacity to deal with it, and that is why she blew up the way she did.

As to what you "should" do -- remonstrate with her in the gentlest but very determined way, if you can manage that.

Not easy to do, is it?