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I've had many jobs in the customer service field, most of them were call center, and I spoke to alot of irritated/disgusted people on the phone. I don't care how bad of a day someone has, it gives them NO RIGHT to be abusive in any way to anyone. I've had people threaten me that they would call the police, imagine that. Now what the heck can the police do? They just shouted things to me on the phone, not even taking a second to listen to me at all. I would end the call. I'm not going to put up with that. Of course we are trained to deal with those kind of people on the phone. They're were scripts on the computer we had to follow, but sometimes with people that were really abusive, you had to think on your own in how to calm them down. I used to work with a lot of young people also, in reference to what Tim said earlier, and most of them did NOT know how to handle any call. They had a "I don't give a crap attitude". Some of them were absolutely awful sounding on the phone, not professional at all, and those are the ones that get hired. Hmmm I don't miss that kind of work at all.
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