Quote:
Originally Posted by pachyderm
Depends on how you mean "the customer is always right". If you mean the customer always has to be respected, even when they are "wrong", then this can be a correct policy (I think).
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I don't mean to treat them horribly or anything but by wrong I mean being really mean and rude at that point we usually would rather have them out of the store not making everyone feel bad causing scenes for (usually)no good reasons. If they have good reasons to be upset we try to resolve the issues as good as we can but they still don't have the right to treat us as though we are lower than human. That's where the wrong comes in.