WELL DONE for taking these steps!!! That's great!!! I hate using the phone too and I avoid it whenever I can. I don't even have a cell phone, that's how much I hate the phone!! Thank dog for email!!!!!!!!!!!!!!!!! I'm really glad you were able to email the one person and that you could leave a message for the other. I hope you hear back from them very soon and that it doesn't take a month!!!!