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Part of the problem for some people is that it's easy to misinterpret written words since you have to decipher the tone, etc. and when emotions are running high it's harder to do that without projecting. From my own experience email works best when you already know your T well enough to make those interpretations with some degree of accuracy. I used to feel disappointed by my T's brevity in email responses until I realized that's just his style and it doesn't reflect the quality of our relationship. He has a way of sounding clinical even when he's portraying his best "warm and fuzzy" but that's just the way he is.
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