GG AND SKY thank you this just sucks...I mean we are not talking small stupid fee and procedures and I KNOW I am covered for it...what a hellish red tape deal..I had one girl she was way nice give me her ext she sounded like Rosie Perez lol soo sweet and she said I have to get nasty...but man I cannot do that..its not me to like yell at workers on the phone and all...she had them conference call to her ...things are still not fixed I see by these new forms....sigh