Sarah, I was taught this in work. I worked in an office and dealt with peole who had employment and money issues. We considered Transactional Analysis in all our intervews as it was very easy for things to escalate. It a great tool, but one that Im glad you remined me off. Sometimes its easy to get carried away, but i suppose it takes 2 to tango and a little bit of cooperation goes a long way.

Another very good post from you sarah.

Keep them coming!

atg