you are right, colder,, you had a bad experience. i've had so many of those bad experiences with crisis lines, i don't even use them any more,, i remember so often feeling angry after a call for help, that the anger was actually a relief, from the depression and other X ideations,, but that's not what they are there for~!! i hope you never need to make another crisis call, and if you do, that the person you talk to is at least well trained, or better yet, Competent~! best wishes,, and thanks for sharing,, Gus