well i guess the doctor has a right to how he runs his practice. time is money as the saying goes. i'm having trouble understanding if the appts. were broken or cancelled. i think it's a reasonable policy for chronic no shows. i too don't like to wait forever if i show up for an apointed time and wait forever to see the doc. that is unacceptable too.
i'll probably get busted by replies but that's my viewpoint on it. i'm confidant exceptions can/will be made if a patient has exceptional needs.