Sometimes inspiration hits, if someone has a problem similar to one u have been thru. Then u might offer a suggestion. Otherwise, sympathy is good, when u can't offer empathy. Just saying "I'm sorry this is happening to you. I am a friend. PM me if you want to" can help. I feel the same way you do many times. Other times I feel an answer and can offer one. Keep reading and loving PC'ers in your heart. billieJ