Clive - yes, I think it's both. I also find it amazing what a deliberate change in my behavior/thinking can do to improve a situation. I have found that if I happen to be in a good mood, I seem to like the people I have to interact with and vice versa. Or, if I dislike someone, even to the point of thinking that they might be stealing from me, mistreating me, etc., that I can change this perception, and the behaviors of theirs that contributed to it, by intentionally asking about and/or expressing concern over their particular problematic circumstances, i.e. making them a friend, rather than foe.