no. whether or not I am logged into the internet or just typing on my word perfect program which is not internet access my disk drive trays open. its most likely something is jammmed as in the button you push to open the tray or that button is wore out or the tray has been bumped off the track. you will need to have the tower serviced meaning take that big box to a computer expert and that person will open it up and fix the button and tray back on track.