maybe where they are their internet access is not a long distance charge on the phone bill for example cable companies have internet access, as does eletric comapnies and so on, I know here both are available and they are on a flat rate not hourly or per minutes. Also some phone companies like mine do not charge for the use of the phone line for computers so I don't have to worry about long distance charges for computer. in fact I don't have long distance on my phone at all.

so maybe this company has such a set up so they are not thinking in the point of view of phone bills for their website.

I have a cell phone and have found it is much easier for me to just call the cell phone company. They either change my number free of charge for it is their mistake for give two customers the same number or they notify the other people they gave the same number to and change their number free of charge.