I could see that but something happened to me recently when I got offended by a woman that I am see occasionally at the deli. She was very short with me and her face was very mean. And of course I could wait.
I got to thinking, what kind of things has she gone through? What has gone wrong in her life even that day?
I started to smile at her, had a little conversation maybe said a prayer, I don't know but now she isn't exactly friendly but she doesn't have an attitude. I also have learned to care about what she may be going through.
I think sometimes there is a reason for people to be unpleasant. Then that might just be the way they are...still kindness might make a difference. People probably are not generally kind to them.