Quote:
Originally Posted by Can't Stop Crying
I absolutely agree. If my T and doc are not sending what she needs, you'd think she'd request the specific information she's missing. Every time I talk to her, I get "it's the clients responsibility to provide the documentation" speech. How can I provide what she needs when I have no idea what she's looking for. I'm convinced they do this on purpose - make it difficult to submit claims in the hopes that people just give up. That's the cynical part of me talking. 
BTW - emailed HR, out of office until next Tuesday  |
Hi. Between what you have written and what Pgrundy added, I have thought of something. If you have to deal with this woman again, would it make you feel better to say: "I do not know how to provide what you need when I have no idea what you are looking for.
Is there a problem with you taking the time to explain this to me?" The 'magic words' are "is there a problem.' By saying this you are acknowledging that this woman may have a problem, that you are aware of the possibility by her nasty behavior, and you don't intend to just slink away without your needs met.