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Sannah
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Default Feb 23, 2011 at 12:18 PM
 
Actually, I just remembered. What I do when I'm volunteering at the school is I bring up the incident and then I ask "what's going on"? If they try to blame others or tell me some stories I listen and then say either "let's get back to you for now" or "I think you are telling me some stories here". Of course, keeping emotions low is key.

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