Sunna, thank you! That is such a good point, the anger turned inward idea.

It's funny, I worked in call centers too--for eight years before I couldn't do it any more. Now I look back and think, wow, how did I last THAT long???

I learned from supervisors that each call center has a time limit stamped on its employees--they often call it 'up or out' but there's no 'up' to be promoted to, so really it's just 'out'. They know people can't take it for long and they WANT them to go away after a year or two so they can get a fresh crop of low paid fresh meat.

I worked alongside so many professional people who could no longer find any other work--therapists, social workers, radio announcers, teachers, insurance agents--all reduced to three minute calls and having their every move monitored for chump change. Now it's hard to even find call center work. Lots of that work has been subcontracted out as 1099 work--you have to buy your own equipment, no bennies, and less money! It's incredible and it's no wonder so many people are depressed! Who wouldn't be?

But like the saying goes, "this too shall pass." I think people are starting to speak out and make noise. I mean, at some point you have to. You can't get blood out of a turnip.

All the best to you and your daughter too! Thanks for the encouragement!