(((radio flyer))) - we used to own 2 rental houses before the bad ecnomy hit. I know first hand how difficult it is, dealing with renters. I don't think it's you at all. They'll try to get away with things, so it's good you're being firm. Always keep a written record and give out receipts/keep a copy for yourself, when your renter conveniently gets amnesia lol. Like you said on my other thread - we can grrrrrrrrrr together. It's really helps being able to vent here and we don't mind listening.